FAVGRAB LOGISTICS
TERMS AND CONDITIONS OF USE
Effective Date: February 2026
Last Revised: February 2026
Welcome to www.favgrab.com, the official website and mobile application of FavGrab Logistics ("FavGrab," "we," "us," "our"). By accessing or using this Platform in any manner, you ("User," "you," "your") agree to be legally bound by these Terms and Conditions ("Terms"). Please read these Terms carefully before using the Platform or any of our services.
FavGrab operates a multi-service platform offering food delivery, grocery and mart item delivery, pharmaceutical (over-the-counter) product delivery, ride-hailing, bill payment, wallet services, and a rewards programme. These Terms govern your use of all current and future services offered through the Platform.
If you do not agree to any part of these Terms, you must immediately discontinue your use of the Platform. For questions, contact us at [email protected].
1. GENERAL TERMS
1.1 These Terms govern your access to and use of the Platform, including the website, mobile application, and all associated services (collectively, the "Services"). They apply to all users, including registered users, guest users, vendors, drivers, and any other persons interacting with the Platform.
1.2 FavGrab reserves the right to amend, update, or replace these Terms at any time without prior notice. Amendments take effect immediately upon posting to the Platform. Continued use of the Platform following any amendment constitutes your acceptance of the revised Terms.
1.3 If you do not agree to these Terms, as amended from time to time, you must not access or use the Platform or any of our Services.
1.4 These Terms should be read together with our Privacy Policy and any other applicable policies published on the Platform.
2. SERVICES
2.1 FavGrab provides the following services through the Platform:
Food Delivery: Ordering and delivery of food and beverages from third-party restaurants and food vendors listed on the Platform.
Mart & Grocery Delivery: Ordering and delivery of grocery, household, and mart items from third-party vendors.
Pharmaceutical Delivery: Ordering and delivery of over-the-counter (OTC) medicines and health products from third-party pharmaceutical vendors. FavGrab does not dispense prescription drugs.
Ride-Hailing: Connecting users with independent driver-partners for transportation services.
Bill Payment: Facilitating payment of utility bills, airtime, data, and other third-party bills through integrated payment service providers.
Wallet Services: A digital wallet feature enabling users to store funds, make payments, and receive cashback or refunds within the Platform.
Rewards Programme: A loyalty rewards scheme through which users earn and redeem points or benefits based on Platform activity.
2.2 FavGrab acts as an intermediary and logistics platform. We do not manufacture, prepare, package, or own any of the products or services offered by third-party vendors or driver-partners on the Platform.
2.3 FavGrab reserves the right to add, modify, suspend, or discontinue any Service at any time without prior notice.
3. PLATFORM ACCESS
3.1 While FavGrab endeavours to keep the Platform available at all times, we do not guarantee uninterrupted, error-free, or secure access. The Platform may be unavailable due to maintenance, technical issues, or circumstances beyond our control.
3.2 FavGrab shall not be liable for any loss, damage, or inconvenience arising from the Platform being unavailable or inaccessible at any time or for any duration.
3.3 FavGrab does not warrant that the Platform or any content on it is free from errors, omissions, viruses, or other harmful components.
3.4 You are responsible for ensuring that your device and network are compatible with the Platform and for all costs associated with your use of the Platform.
4. REGISTRATION AND ACCOUNT
4.1 Our Services are available only to individuals who are at least 18 years of age and capable of forming legally binding contracts under applicable law. By registering, you represent and warrant that you meet this requirement.
4.2 To create an account, you must provide accurate and complete information including your full name, email address, telephone number, and delivery address. A one-time password (OTP) will be issued upon registration.
4.3 You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
4.4 You agree to notify FavGrab immediately at [email protected] if you become aware of any unauthorised use of your account or any security breach.
4.5 FavGrab reserves the right to suspend, restrict, or permanently terminate your account at any time if we reasonably suspect misuse, fraud, a security breach, or a violation of these Terms, without liability to you.
4.6 You may close your account at any time. Upon closure, your personal data will be handled in accordance with our Privacy Policy.
4.7 The information you provide during registration constitutes your identity verification. FavGrab may request additional documentation to verify your identity at any time.
5. WALLET SERVICES
5.1 The FavGrab Wallet is a stored-value feature that allows users to load funds for use on the Platform. Wallet balances may only be used for transactions within the Platform and cannot be transferred to third-party accounts or withdrawn to a bank account unless expressly stated otherwise.
5.2 FavGrab is not a licensed bank or financial institution. The Wallet is a convenience feature only and is not a deposit account. No interest accrues on Wallet balances.
5.3 FavGrab shall not be liable for any loss of Wallet funds resulting from your failure to maintain account security, unauthorised access to your account due to your negligence, or from circumstances beyond our reasonable control.
5.4 In the event of account closure, any remaining Wallet balance will be handled in accordance with FavGrab's refund and closure policy, as communicated to you at the time.
5.5 FavGrab reserves the right to suspend access to Wallet funds if we have reasonable grounds to suspect fraud, money laundering, or any violation of applicable law or these Terms.
5.6 All Wallet transactions are subject to applicable Nigerian laws and regulations, including but not limited to guidelines issued by the Central Bank of Nigeria (CBN).
6. BILL PAYMENT SERVICES
6.1 FavGrab facilitates bill payments (including utility bills, airtime, and data top-ups) through third-party payment aggregators and service providers.
6.2 FavGrab does not guarantee the availability, accuracy, or timeliness of any bill payment service. Processing times depend on the third-party providers involved and are outside FavGrab's control.
6.3 FavGrab shall not be liable for any losses, penalties, or damages arising from failed, delayed, or erroneous bill payments where the failure is attributable to a third-party provider, incorrect user-supplied information, or circumstances beyond our reasonable control.
6.4 You are responsible for ensuring that all payment details entered are accurate before confirming a bill payment transaction. FavGrab cannot reverse a completed bill payment transaction.
7. PAYMENT PROCESSING
7.1 All payment transactions on the Platform are processed by trusted third-party payment processors. By making a payment, you agree to the terms and conditions of the applicable payment processor.
7.2 FavGrab does not store your full card details. All card data is handled by the payment processor in accordance with applicable security standards (PCI-DSS).
7.3 The total amount payable, including the cost of items and applicable delivery fees, is displayed at checkout prior to order confirmation.
7.4 Payment must be completed before an order is accepted and processed.
7.5 FavGrab shall not be liable for failed transactions, double charges, or other payment errors caused by your bank, card issuer, or the payment processor. Such disputes should be raised directly with the relevant financial institution or payment processor.
8. PLACING ORDERS
8.1 By placing an order on the Platform, you make an offer to purchase the selected items or services. FavGrab reserves the right to accept or decline any order.
8.2 Product images on the Platform are for illustrative purposes only. Actual products may differ in appearance.
8.3 Confirmation of an order constitutes a binding offer to purchase. Cancellation is only permitted before the order is accepted by FavGrab. Once accepted, cancellation is not guaranteed and may not be possible.
8.4 The Platform provides an order summary feature allowing you to review your order and payment history at any time.
8.5 All order communications will be conducted in English.
9. DELIVERY OF ORDERS
9.1 Delivery is managed between FavGrab and you. By placing an order, you agree to be available to receive delivery at the address provided.
9.2 You are solely responsible for the accuracy of the delivery address and contact number provided. FavGrab shall not be liable for any delay, failed delivery, or loss arising from incorrect or incomplete delivery information.
9.3 If your order is inaccurate or incorrect upon delivery, you must contact FavGrab immediately. The items must be returned in their original, unaltered condition.
9.4 Estimated delivery times are indicative only and may be affected by traffic, weather, vendor preparation time, or other factors outside FavGrab's control. FavGrab shall not be liable for delayed deliveries.
10. PHARMACEUTICAL SERVICES
10.1 FavGrab facilitates the delivery of over-the-counter (OTC) pharmaceutical products only. FavGrab does not supply, dispense, or deliver prescription medications.
10.2 FavGrab is not a pharmacy, healthcare provider, or medical practitioner. Nothing on the Platform constitutes medical advice, diagnosis, or treatment. Users are strongly advised to consult a qualified healthcare professional before purchasing or using any pharmaceutical product.
10.3 FavGrab shall not be liable for any adverse reaction, harm, illness, or loss arising from the use or misuse of pharmaceutical products ordered through the Platform. All responsibility for product quality, safety, and suitability rests with the vendor.
10.4 By ordering pharmaceutical products, you confirm that you are purchasing for personal use and that you are aware of any applicable contraindications or precautions associated with the product.
11. RIDE-HAILING SERVICES
11.1 FavGrab connects users with independent driver-partners ("Drivers") for ride-hailing services. Drivers are independent contractors and not employees, agents, or representatives of FavGrab.
11.2 FavGrab does not operate as a transportation company. FavGrab provides the technology platform to facilitate the connection between users and Drivers.
11.3 FavGrab shall not be liable for any injury, death, loss, damage, delay, or inconvenience arising from or in connection with any ride provided by a Driver, including but not limited to accidents, driver conduct, vehicle condition, or route taken.
11.4 Users are advised to confirm Driver details (name, vehicle registration, profile photo) before entering a vehicle. If you feel unsafe at any time, please contact emergency services.
11.5 FavGrab makes no warranties regarding the availability of Drivers in any particular area or at any particular time.
12. REWARDS PROGRAMME
12.1 FavGrab offers a rewards programme through which users may earn points or other benefits based on activity on the Platform.
12.2 Rewards points have no monetary value outside the Platform and cannot be exchanged for cash unless expressly stated otherwise.
12.3 FavGrab reserves the right to amend, suspend, or terminate the rewards programme at any time without prior notice. Accumulated points may be forfeited upon account closure, termination, or programme discontinuation.
12.4 FavGrab shall not be liable for any loss arising from changes to, or termination of, the rewards programme.
13. LIMITATION OF LIABILITY FOR VENDOR PRODUCTS AND SERVICES
13.1 FavGrab is a logistics and technology platform. We do not prepare, manufacture, handle, or own any products or services offered by third-party vendors on the Platform.
13.2 To the fullest extent permitted by applicable law, FavGrab expressly disclaims all liability for:
Food Safety and Quality: Any illness, injury, contamination, allergens, foreign objects, or harm arising from products prepared, supplied, or packaged by vendors.
Product Accuracy: Any errors in product descriptions, ingredients, nutritional information, or pricing provided by vendors.
Vendor Conduct: Any negligence, misconduct, fraud, or intentional acts of vendors, their employees or agents, including issues relating to hygiene, safety, and product handling.
OTC Pharmaceutical Products: Any adverse effects, contraindications, or harm arising from the use of pharmaceutical products obtained through the Platform.
Ride Services: Any accident, injury, loss, or damage occurring during or in connection with a ride provided by an independent Driver.
13.3 By placing an order or booking a service through the Platform, you acknowledge and agree that:
Your transaction is directly with the vendor or driver-partner, not with FavGrab.
Any disputes, claims, or liabilities relating to products or services received shall be addressed directly with the vendor or driver-partner.
FavGrab's role is limited to facilitating orders, connections, and delivery logistics.
13.4 Nothing in these Terms excludes liability that cannot be excluded under applicable Nigerian law.
14. GENERAL LIMITATION OF LIABILITY
14.1 To the fullest extent permitted by law, FavGrab, its directors, officers, employees, affiliates, agents, and partners shall not be liable for any:
Indirect, incidental, special, consequential, or punitive damages.
Loss of profits, revenue, data, goodwill, or business opportunity.
Losses arising from third-party acts, system outages, force majeure events, or circumstances beyond FavGrab's reasonable control.
14.2 FavGrab's total aggregate liability to you for any claim arising from or related to the Platform or Services shall not exceed the amount paid by you to FavGrab in the thirty (30) days immediately preceding the event giving rise to the claim.
15. INTELLECTUAL PROPERTY
15.1 All intellectual property rights in and to the Platform, including its content, design, software, trademarks, logos, and data, are owned by or licensed to FavGrab. All rights are reserved.
15.2 You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, non-commercial purposes in accordance with these Terms.
15.3 You must not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any part of the Platform without our prior written consent.
15.4 If you believe any content on the Platform infringes your intellectual property rights, please contact us at [email protected] and we will take prompt and appropriate action.
16. USER CONDUCT
16.1 You agree not to use the Platform to:
Engage in any fraudulent, unlawful, or abusive activity.
Impersonate any person or entity.
Transmit viruses, malware, or any other harmful code.
Attempt to gain unauthorised access to any part of the Platform or its systems.
Use the Platform for any commercial purpose without FavGrab's prior written consent.
Post or transmit any content that is defamatory, obscene, or otherwise objectionable.
16.2 FavGrab reserves the right to suspend or terminate your account and take appropriate legal action in response to any breach of this clause.
17. PRIVACY AND DATA PROTECTION
17.1 FavGrab collects and processes your personal data in accordance with our Privacy Policy, which forms part of these Terms.
17.2 By using the Platform, you consent to the collection, processing, and storage of your personal data as described in the Privacy Policy.
17.3 FavGrab implements reasonable technical and organisational measures to protect your data, but cannot guarantee absolute security. You use the Platform at your own risk.
18. COMPLAINTS AND CUSTOMER SUPPORT
18.1 FavGrab is committed to resolving user complaints promptly. You may contact us through the following channels:
WhatsApp: +234 8026455628
Email: [email protected]
Social Media: Via our official social media handles
18.2 FavGrab will endeavour to respond to complaints within a reasonable time but does not guarantee resolution within any specific timeframe.
19. TERMINATION
19.1 These Terms remain in force from the date you first use the Platform until terminated by either party.
19.2 You may terminate your account at any time by contacting us. Termination does not affect any obligations accrued prior to termination.
19.3 FavGrab may suspend or permanently terminate your access to the Platform at any time, with or without cause and with or without notice, including for breach of these Terms, non-payment, or suspected fraudulent activity.
19.4 Upon termination, all licences granted to you under these Terms immediately cease. Clauses relating to liability, intellectual property, and governing law survive termination.
20. GOVERNING LAW AND DISPUTE RESOLUTION
20.1 These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
20.2 In the event of any dispute arising out of or in connection with these Terms or the Platform, the parties shall first attempt to resolve the matter amicably through good-faith negotiations.
20.3 If the dispute is not resolved within thirty (30) days of written notice, either party may refer the matter to the exclusive jurisdiction of the Nigerian courts.
21. MISCELLANEOUS
21.1 Entire Agreement: These Terms, together with the Privacy Policy and any other policies published on the Platform, constitute the entire agreement between you and FavGrab with respect to your use of the Platform.
21.2 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
21.3 Waiver: FavGrab's failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
21.4 No Partnership: Nothing in these Terms creates a partnership, joint venture, employment, agency, or franchise relationship between you and FavGrab.
21.5 Assignment: FavGrab may assign its rights and obligations under these Terms without your consent. You may not assign your rights or obligations without FavGrab's prior written consent.
21.6 Force Majeure: FavGrab shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, government actions, labour disputes, power failures, or internet disruptions.
22. CONTACT INFORMATION
For all enquiries relating to these Terms or our Services, please contact us:
FavGrab Logistics
Umez Eronini Street, Owerri, 460281, Imo State, Nigeria
Phone / WhatsApp: +234 8026455628
Email: [email protected]
Website: www.favgrab.com
By using the FavGrab Platform, you confirm that you have read, understood, and agreed to these Terms and Conditions.